Island Fin Poké Co. App FAQ
UPDATING THE APP & LOGGING IN
Q: How do I upgrade the app to the new version?
A: If automatic app updates are enabled on your device, the app should update automatically. Otherwise, open the Island Fin Poké Co. app in your app store and tap Update.
Q: I forgot the email I used to log in. How do I recover it?
A: Try logging in with the last email address you remember using. If you are still having trouble, contact Island Fin Poké Co. support with the subject line “App Login Issues” and include your first name, last name, and email address so they can help retrieve your account information.
Q: I forgot my password. How do I reset it?
A: Open the app and tap “Account” at the bottom right of the homepage. Then tap “Forgot Password” and enter the email address associated with your account.
Q: I don’t have an account. Should I make one? How do I do that?
A: Yes! Creating an account allows you to earn loyalty points and rewards. If you already have the app, tap “Account” at the bottom right of the homepage, then tap “Create Account.” If you do not have the app yet, download the Island Fin Poké Co. app from your app store.
Q: What is the benefit of creating an account?
A: Creating an account gives you several benefits, including earning loyalty points with each order, quickly reordering your favorite items, and receiving a FREE Regular Poké Bowl on your birthday!
Q: Can I still order if I do not update my app?
A: Yes, but if you continue using the outdated Island Fin Poké Co. app, you will not earn loyalty points. Update the app as soon as possible so you can continue collecting rewards and have the best app experience.
LOYALTY & REWARDS
Q: Will my existing credit and loyalty points transfer over to the new app?
A: Yes! Your order history, current point balance, and credits will transfer to your new profile once you update the app.
Q: How do I earn points?
A: You will earn points with each dollar you spend. $1 spent = 1 point earned. As you build up your loyalty points, you will earn rewards!
Q: Can I use rewards for in-store & app purchases?
A: Yes, you can absolutely apply any rewards to in-store and app items purchased!
